Diamond Limousines Terms & Conditions

1 Agreed Price

The agreed price is the price to be paid for the journey as agreed between diamond limousines and you the customer. The times, route and other derails of the journey are stipulated when booking the limousine. Any requests to modify these details should be made to us at least 7 days in advance of the date of travel and we will Endeavour to accommodate minor changes to the customer’s requirement subject to our ability to do so. Any additional cost will be notified to you at the time the requested changes are accepted by us.

2 Payments

All bookings are confirmed by the payment of a non-refundable deposit the balance due is the amount outstanding of any deposit paid. The balance is due for payment at the time and place of the first pick up on the day of hire. The agreed payment method in cash only we do not accept cheques on the day of hires.

3 Cancellation of bookings

Should you cancel your booking the deposit paid is non refundable. Additionally where jobs are cancelled with less than 14 days notice the full agreed price becomes due and owing. In the event of cancellation between 90 days and 14 days of the date of travel 50% of the total agreed price is due and owing. Please note if you fail to show up or/and do not notify us of a cancellation we will charge you for the full price agreed plus petrol and driver costs this will be charged to your card.

4 cancellations by us

We reserve the right to cancel the booking due to adverse weather conditions or for any other reason that may be beyond our control. We reserve the right to cancel the booking if you do not accept our terms and conditions.

5 Grace period

Drivers strive to always arrive at pick up points in advance of times agreed. There may however be causes that may from time to time occasionally prevent them from meeting these aims such as inclement weather, road traffic accidents, resurfacing and such like events outside our control in the event this should happen times will be made up schedules permitting.

6 Damages

Damages, subsequent costs of repairs of such damages to the limousines hired as used by you the customer and/or your guests howsoever caused is your responsibility. Feet must remain on the floor at all times, placement of feet on any part of the limousine fixtures or fittings will sanction immediate termination of hire. Additionally, in the event that one of the parties is sick or soils in the limousine we will charge £100.00 to make the vehicle good. Where the booking was secured using a credit/charge card you the customer here agree that we may deduct from that card damages as they have arisen. In the event that a credit/charge card was not used for securing the booking we will expect payment on the night of hire.

7 Additional/charges overtime

Overtime charges begin immediately after the end time of hire. Under this agreement the over time rate per hour is what was agreed when booking was made. Payment for all overtime charges must be settled before the end of the hire. We do not accept cheques, debit card, credit cards, or foreign currency as payment on the day of hire. In the event that payment of overtime cannot be made on the day of hire, the customer agrees that the amounts will be charges to the credit/debit card with which the booking deposit was paid.

8 vehicles supplied

All limousines are restricted to the legal number of passengers, irrespective of age, especially babies and infants. We will Endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type and capacity. You ill be informed of this if possible.

9 Lost property

We are unable to take responsibility for loss of property left in the vehicle at any time or under any circumstances.

10 Breakdowns

In the unlikely event of a breakdown or the limousine being rendered unserviceable (for example in the event of a collision) we will use our best endeavours to provide a back up limousine as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability.

11 complaints procedure

In the unlikely event that you have a complaint please write to us and we will do our best to resolve any concerns as soon as possible.

Diamond Limousines, George Defty, Houghton Road, Hetton Le Hole - Tele No 0191 5269 372, Mobile No 07809 212 277.

We cover the following areas in the North East for Wedding Cars and Limousine Hire - Acomb, Allendale, Allenheads, Alnmouth, Alnwick, Amble, Annfield Plain, Ashington, Bamburgh, Barnard Castle, Barrasford, Beadnell, Beamish, Bedlington, Belford, Bellingham, Belsay, Berwick-upon-Tweed, Billingham, Birtley, Bishop Auckland, Bishop Middleham, Blackhall, Blaydon, Blyth, Boulmer, Bowburn, Bowes, Brancepeth, Brandon, Burnopfield, Castle Eden, Castleside, Chester-le-Street, Chillingham, Chilton, Cleadon, Consett, Corbridge, Coxhoe, Cramlington, Craster, Crook, Cullercoats, Dipton, Durham City, Eaglescliffe, Easington, Ebchester, Eglingham, Embleton, Esh Winning, Eshott, Ferryhill, Fishburn, Frosterley, Gainford, Great Lumley, Greenhead, Guisborough, Haltwhistle, Harbottle, Haswell, Haydon Bridge, Hebburn, Heddon on the Wall, Heighington, Hetton-Le-Hole, Hexham, Horden, Houghton-Le-Spring, Hurworth-on-Tees, Ingleby Barwick, Jarrow, Kielder, Kirkwhelpington, Lanchester, Langley Park, Lindisfarne, Marske-by-the-Sea, Middleton in Teesdale, Middleton St George, Morpeth, Murton, Newbiggin-by-the-Sea, Newton Aycliffe, Otterburn, Penshaw, Peterlee, Pity Me, Ponteland, Prudhoe, Redcar, Rothbury, Rowlands Gill, Ryton, Sacriston, Sadberge, Saltburn, Seaham, Seahouses, Seaton Delaval, Sedgefield Shildon, Shotton, Skelton, Slaley, South Shields, Spennymoor, Staindrop, Stamfordham, Stanhope, Stanley, Stocksfield, Swarland, Tanfield Lea, Teesdale, Thornaby, Thornley, Tow Law, Trimdon, Tudhoe, Tynemouth, Ushaw Moor, Wallsend, Warkworth, Washington, West Auckland, West Rainton, Whickham, Whitburn, Whittingham, Willington, Wingate, Wolsingham, Wooler, Wylam, Yarm.